|
Web and Security Filtering for Non-Profit Organizations
Guide / Case Study
INDUSTRY:
Non-profit
WEBSENSE INTEGRATION:
Cisco PIX
Salvation Army, Los Angeles, Chooses Websense Enterprise® and Websense Security Filtering™ and No Longer Worries About
System Crashes or Spyware.
The first ministry of The Salvation Army in the United States opened in 1880. Today, The Salvation Army has been in Southern California for over 100 years, with several locations
around the Los Angeles area. In Southern California, The Salvation Army operates programs for at-risk youth, homeless people, families with HIV/AIDS, veterans, victims of domestic abuse, senior citizens, adults in
recovery, pregnant and parenting teens and runaways. The Salvation Army also has service centers that offer food, shelter, clothing and referrals and provides relief for local, national and international disasters.
Salvation Army, Los Angeles, chose to implement Websense Enterprise and Websense Security Filtering to protect its 1100 member user community. Salvation Army previously had used another web filtering product
that was prone to technical problems, complex to use and came with poor customer service. When the time came for renewal, Walt Robertson, the Director of Information Technology (IT) for Salvation Army, Los Angeles,
decided to switch over to Websense.
According to Walt, as a charitable organization they are sensitive to not just the initial subscription costs but the total cost of
ownership.
With the other product, Walt was frustrated to find that they had to reboot the network about once a month. The system would completely crash, leaving the network unprotected. They also received
poor customer service from tech support when they called to try to get these issues resolved.
Walt is very pleased to now have a system in place that runs smoothly, "With Websense, I never even think
about it - it just runs and runs." According to Walt, customer service with Websense was outstanding in helping with the implementation of the product and that "on the rare occasions that I have needed
help from tech support, the team was easy to contact and I received same-day support with numerous follow-up emails and conversations to make sure that I was completely satisfied."
There were several
critical issues that prompted the Salvation Army to install a web filtering solution. As an organization that often times uses the internet to provide services for people and allows self-service internet use, they
wanted to make sure that the internet was a resource being used for appropriate purposes. Also there were network bandwidth issues that Salvation Army hoped to be able to better manage with a filtering solution.
The flexibility and granularity found in Websense Enterprise allows different user groups different usage policies and finite categorization resulting in fewer help desk calls. Walt was very impressed in particular
with the granular categorization provided by Websense. For example, at their organization social workers sometimes use the rental pages of Web sites like Craig's List.
However, there may be sections of these
types of Web sites that they feel are inappropriate internet uses for their organization. Websense automatically filters these pages within the Web site.
According to Walt, "Websense seems to be flawless
with this capability. With the other web filter product, they had to either block or allow the entire Web site which resulted in calls to the help desk to unblock. With Websense you just get finer and very granular
categorization."
Walt was pleased that Salvation Army, Los Angeles, realized a great return on subscribing to Websense Enterprise with the bandwidth
savings that incurred from blocking the protocols for streaming media. Walt was also impressed that since implementing Websense Security Filtering, they no longer have the spyware problems that have plagued their
network in the past. Previously they had instances where spyware was hijacking their computers and redirecting the web browsers.
They were spending on average 4 to 5 man hours per week battling various spyware problems.
According to Walt, he has not really had to think about spyware since implementing Websense and he "has seen at
least a 90% or more reduction in spyware in their network."
Salvation Army currently uses Websense integrated with a Cisco PIX Firewall. The tight integration with Cisco® PIX provides Salvation Army
with pass-through filtering that maximizes stability, scalability and performance.
Our company can help you with any of the following Websense Integrations
Blue Coat Systems
Blue Coat Systems Proxy SG Appliance Powered by Websense
Check Point FireWall-1
Cisco PIX
Cisco Wide Area Application (WAE) Appliances Edition
Citrix Presentation Server
Juniper Networks NetScreen
Microsoft ISA Server
Microsoft Proxy Server
Network Appliance NetCache
Squid Proxy
Stratacache
|
