Email Security for Financial Institutions
Guide / Case Study
Industry:
Financial Services
Websense Integration:
Websense Email Security
Advanced Filtering Technology of Websense Email Security Gives AXA Greater Control over Material Reaching Employee Desks
AXA Australia is a
market leader in financial services, delivering a broad range of products to help individuals and businesses reach their financial goals. Part of the Global AXA Group, AXA Australia has been helping Australians provide for their
financial future for over 100 years.
Problem
AXA Australia needed a content filtering system that supported their existing policies on employee email use without impeding the flow of information.
Platform Engineer,
Camille Livera, says that AXA Australia had recognized the importance of protecting staff from inappropriate email content for many years, but it was becoming increasingly difficult to respond to the unique requirements of the
company using their existing software.
With over 3,000 employees relying on email, incorrectly quarantined emails negatively impacted productivity.
AXA needed the ability to tailor its filtering settings to working
requirements and new situations as they arose, while still keeping unsuitable content at bay.
Solution
Implementation of the advanced filtering technology of Websense® Email Security in 2004 gave AXA greater control
over the material reaching employees' desks. By simply adding and customizing rules, AXA Australia now has the flexibility to respond to the particular needs of its staff.
One example is that some financial services
abbreviations have inappropriate other meanings. Since installing Websense Email Security, AXA Australia has now developed rules to allow emails containing these abbreviations, but only when they occur as part of legitimate
business communication.
A further example is the sensitive and personal client information sent to AXA Australia's underwriters on a daily basis. Many of these questionnaires contain material which may seem inappropriate when
taken out of context. With Websense Email Security there are now only about 80 emails quarantined each week out of a total inbound email flow of over 155,700. These emails can then be easily reviewed on a case by case basis.
AXA
Australia can now confidently screen out emails that fall outside the company's email usage policy without impeding access to genuine work related material.
Websense Email Security also protects AXA Australia's staff from spam
and viruses, cutting out over 85,000 of these email threats each week.
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